Scheduled downtime on June 28th due to service upgrade

Good news, everyone!

As usual, we are constantly adding the latest technologies to our service in order to make sure that our privacy solution stays bulletproof.

Therefore, on June 28th, between 08:00 and 12:00 CEST, we will upgrade our Certificate Authority (CA) and all our servers, as well as client keys, to 4096 bits.

This will not require any action on your behalf if you are using the CyberGhost app on Mac OS, Android or Windows devices.

If you are however using the native OpenVPN software, you will need to download the configuration archive again from here, because the connection cannot be established with the old certificate chain.

We are sorry for any inconvenience caused by the downtime and we thank you, in advance, for your understanding. It’s all for a good cause!

About the author

Corina Dobre
Corina Dobre

A professional wordsmith, Corina has improved her writing skills through extensive experiences in journalism, advertising and marketing. Curious by nature, she enjoys learning foreign languages and discovering everything, as well as everyone around her.

21 Comments

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  • I enjoy your service. There are so many things my service blocks me from using. Even things that are Benin. Keep up the great work… <3 I guess we do the download after the upgrade ?

    • Hi Vj and thank you for your awesome feedback! If you are using the CyberGhost app on Mac OS, Android or Windows devices, you won’t have to do anything. In the downtime, the app will upgrade itself. If you are however using the native OpenVPN software, you will need to download the configuration archive again from here, because the connection cannot be established with the old certificate chain. Cheers and have a good day!

        • Hi syn! This is something unfortunately I cannot help you with, but my colleagues from Support will surely assist you and help get to the bottom of this. All you need to get in touch with them is simply use the Live Chat feature on this page (in the lower right corner of the page): http://s.cgvpn.net/yv, available between 9.00-18.00 EET (GMT+2), from Monday to Friday. Should you have any other queries, please don’t hesitate to write me. Cheers and have a good day!

    • Hi there, Stof! Unfortunately, we no longer support CyberGhost for Windows Vista, because it got it last security update on April 11th, 2017. From that day on it has been considered insecure. Microsoft’s withdrawal forces CyberGhost to stop all support regarding the usage of CyberGhost with Windows Vista. We hope you understand our reason for this decision – our users’ safety always comes first.

    • Hi jazz! The servers in Canada get full at the end of the month and they are restarted in a few days. Did you experience this situation before, as well? We are also sorry if you tried leaving in comments and it didn’t work. We only found another one from you, posted on July 29th 2014. Cheers and have a good day!

  • How do I update the configuration files? When going onto my account, I can’t find any clickable button to download those configuration files.

    • Hi James! This is something unfortunately I cannot help you with, but my colleagues from Support will surely assist you and help get to the bottom of this. All you need to get in touch with them is simply use the Live Chat feature on this page (in the lower right corner of the page): http://s.cgvpn.net/yv, available between 9.00-18.00 EET (GMT+2), from Monday to Friday. Should you have any other queries, please don’t hesitate to write me. Cheers and have a good day!

  • If Vista is no longer supported, I suppose XP isn’t either but will that mean CyberGhost will no longer operate with XP?

  • Need to make a update to where I’m using the vpn I can talk in my discord voice it blocks voice for whatever reason

    • Hi Zach! One of our colleagues from Support will get in touch with you and assist in finding a solution to this situation. Cheers and thanks for reaching out!

  • hello , why are the number of servers in some contries getting decreased , like UK , it used to have like 93 servers now it’s only 48 and always full , any explanation ? do you guys decrease the number of servers on purpose or it’s just a bug ?

    • Hi Hamza! At the end of the month, our servers get full. Don’t worry, they get restarted and return faster and stronger afterwards 🙂

      • that’s what i have noticed , the number of servers is back to normal now and as you said they are faster , thank you for the reply 🙂

    • Hi xtremtourist! This is something unfortunately I cannot help you with, but my colleagues from Support will surely assist you and help get to the bottom of this. All you need to get in touch with them is simply use the Live Chat feature on this page (in the lower right corner of the page): http://s.cgvpn.net/yv, available between 9.00-18.00 EET (GMT+2), from Monday to Friday. Should you have any other queries, please don’t hesitate to write me. Cheers and have a good day!

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