Line’s dead? Please change name server addresses!

Some users recently complained they can’t reach our homepage and in general report problems regarding addressing websites while surfing. Therefore we’d like to take the opportunity to inform you once again, that CyberGhost replaced the old name servers. They won’t be updated anymore and be shut down completely very soon.

Does it concern you? Depends. If you haven’t changed the address of your DNS server in the past manually to one of CyberGhost’s servers, you’re good to go and don’t have to read any further. Did you instead actually do changed the name servers, please update the addresses now.

These are the old, invalid  name servers

  • ·
  • ·

These addresses need to be replaced with the following new ones as soon as possible (please note, that also a zero (‘0’) shows up, where before was none, e.g. ‘ns01’ instead ‘ns1’:

  • (Germany)
  • (Romania)
  • (USA)

If you activated the option ‚Force CyberGhost DNS Server ‘ in your client’s extended settings, you also don’t need to update the addresses. The software does it automatically for you.

Thank you!

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CyberGhost VPN - Uli


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  • For the last two weeks I have been experiencing erratic problems with CG relating to addressing from the new DNS servers described above – specifically the two European servers. Sometimes they work, sometimes they don’t. Sometimes they don’t work when I connect to one IP address, but work when I reconnect to another. It’s pretty random. Does anyone know why this is happening. It’s becoming very frustrating…

    • Every time a system gets changed, unforeseen things might happen. We apologize for that, if the problem is on our side (we haven’t experienced any unusual behavior, but of course that doesn’t mean it’s not there). However, to make sure we’d like you to ask to either contact support with a debug log file or to visit our board. In fact, other users will be gladly discuss this matter for your input might also help others.

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