[Update, January 10]
Ghosties, we got some good news!
Samsung is rolling out an Android Pie update, fixing the issues with the OpenVPN protocol. Right now, it’s available in 12 countries, but slowly turning global.
Keep an eye on the update and make sure you download it. 😉
If you own a Samsung S9 or S9+, you might have noticed issues with your device and VPNs. We wanted to give you a heads-up, so here’s what’s going on.
After the Android Oreo update, the OpenVPN protocol no longer works on your Samsung S9 and Samsung S9+.
CyberGhost VPN isn’t functioning correctly on these two devices, and we’ve stopped distribution.If you’re looking for our VPN in the Play Store of these devices, you won’t find it. This is because we always want to make sure our Ghosties stay protected and get the best service from us.
Unfortunately, this is not something we can quickly fix. However, we’re currently working on finding a solution on our side and we’ll keep you updated.
Another alternative would be for Samsung to patch this up with an OS update, but we can no longer wait around for this to happen.
Affected users, hang tight. Help is on the way.
If you’re using any other devices and CyberGhost VPN, you have nothing to worry about. Everything’s fine for you.