… well, nearly.
Along with the new account management we also prepared other simplifications for our subscribers – and for future ghosties. But first things first:
Updated account management – a new subscription model
The first idea was the restructuring of your account management that brought the question, whether prepaid and subscription models with subsequent activation and management of keys were still in trend.
After all: along with changing the account management, arouse the desire to invest more time in the development of our subscription model and have a closer look to our past customer’s demands.
And so the work began. Wwe realized that a sacrifice was needed: the prepaid plans in versus the activation keys, and a preference for a cheaper and more user-friendly monthly and yearly subscription systems with the main goal to transfer all activation and payment processes into the background.
For the first time CyberGhost allowes promotions, actions such as ‘money back guarantee’, ‘sample months at a special price’, and also consider customer requests for various trial subscriptions. Now it’s the time to get curious!
What will change?
Major changes first: Are you logged into your account, the CyberGhost is now missing the button ‘Enter Activation Code’. You also need to create an account before you can purchase a subscription or an update, while the res of the process has been completely moved to the background. After paying your subscription or update, your account will be automatically activated or renewed, depending when you subscribed.
And the activation keys?
They officially no longer exist in regular sales – but are still used for advertising campaigns and promotions. They also have a deadline activation time frame.
Users with active valid keys, from our campaigns or from the Indiegogo crowdfunding campaign, can enter their keys in the online account management and activate it there if they need too. Expiration dates do not apply for keys from regular sales campaigns (so, no hurry there). Only the promotion keys have an activation deadline.
What will change for current subscribers?
Subscribers, who had been receiving reminder mails and invoices, and had to regularly enter a new activation code, can breathe easy now. Any renewals will be processed automatically. The updates from Free/Special/Premium to Special/Premium/Premium Plus will be handled more easily: Click, pay, done. Any activation, subscription modification and upgrade will be done automatically for you.
What should I consider?
For all the other subscriptions you shouldn’t miss the end date, if you don’t want to use CyberGhost any longer. Monthly subscriptions need to be cancelled monthly, yearly subscriptions, annually. In most cases an email to the seller, usually cleverbridge, is enough, but please consult any current order terms, just to make sure.
Will unused keys be rendered invalid? No. Users, who in the past have purchased a key without expiration date (e. g. on the latest CyberGhost Indiegogo campaign or other official events), can keep on storing and activate their keys at the appropriate time in their account management.
Will unused promotion keys be rendered invalid? Only if you exceed the specified latest time of activation.
Will prepaid subscriptions automatically be converted? No. After the expiration of your current subscription it is up to you, whether you want to continue to use Cyber Ghost in the new convenient subscription system or not.
How do I reactivate an account without key? You can re-activate an account with either your password or, if lost, your PUK. There are no other possibilities!
Will you ever re-install a pre-paid system with activation keys? No, the entire system was converted to the user-friendly subscription system.
For any further questions please consult our extensive support documentation.