Archive - January 2013

5 New Servers Added to The CyberGhost VPN Network

We have added 5 new servers in Phoenix, Arizona. Phoenix is the capital, and largest city, of the U.S. state of Arizona, as well as the sixth most populous city in the United States of America, and is also the most populous state capital in the United States.

Our paid users can easily connect to this location via our CyberGhost VPN client.

Note that Classic VPN subscribers can connect to 1 server, Premium VPN subscribers to 3 of them and Premium Plus VPN subscribers to all of them (4 normal + 1 VIP).

Have fun and stay tuned for more.

Click here for > Server Overview <

CEO-Blog: How we will manage to grow

Hey Ghosties,

Our service is growing. As many of you noticed, we went from an average of around 2.500 users online to up to 5.000 users. That means that the load of the service has been doubled during a few weeks. And it’s still growing. That’s amazing. Especially because we grow in countries where we were not very well known in the beginning, like: US, UK, France and also in regions like Morocco, India, Indonesia and Vietnam.

We improved a lot of things in the last month and it seems that now, we reap what we sow. We added a lot of server locations and IPs, we launched the support for a new protocol, PPTP and we did a lot of changes “behind the scenes” to make our service more stable. And finally we offer, since a couple of weeks, unlimited traffic for all our subscribers. Special thanks to our Indiegogo contributors who made all these improvements possible.

The rush on our service caused some problems in the last weeks, so we had to change some things on our login-server and on our general load balancing. It seems that the adjustments had an effect and the service is back to normal right now.

But there are still some things on our roadmap and I want to let you know what the future will bring us.

First of all, we listen to you, our user and will integrate some features you have been asking for. The results of our user survey from the last two month showed that connection speed was a pretty clear priority for you. We asked you on what we should focus first and your answer was totally clear: You want first of all a VPN connection that does not slow down your existing internet connection. These “feature” was more important for you than all the other things like higher encryption, more servers or additional tools. Based on that, we offer you since a couple of days a new auto-login which gives you a slot on the nearest server to your location to provide you a fast connection. Furthermore we will reduce the amount of slots by server to offer you more average bandwidth per user.

Following the “local server” strategy, we will provide you also with free servers in all countries. Right now, we are working on a new update that will make it possible that every single server in our server park can be at the same time a free, premium or proxy-server that supports all protocols like Open VPN, PPTP or (soon) L2TP/IPSec. We will also add local servers in the regions we got popular right now. So we have to add more servers in US and also new servers in Africa and Asia.

Right now our Product Management is preparing the release of L2TP/IPSec. It’s already integrated. We are “just” working on the documentation and integration in our website. It will be available in the next week.

We work also on a complete new tariff system. We are planning to make everything quite simple in the future and offer you just three different subscriptions:

1. Free VPN: We want to keep the free service with unlimited traffic, but we need some sort of funding for that, so we are planning to integrate a donation system. Right now we need around 8.000 USD every month to run the free service. We will see, if our users are willing to donate. As you remember we raised 25.000 USD on Indiegogo in one month, so we can keep the service free for another 2 month now.

We also have to limit the bandwidth on our free service to keep the traffic as low as possible, so we will offer the free service with a 1 Mbit/s connection which is quite enough for surfing the web anonym, safe and without being charged. Also we will keep the notification-system for advertising the paid service and we keep the auto-disconnect after a couple of hours (to make space for active users and kick users that just idle).

You will automatically connect to a free server next to your location.

2. Premium VPN: You get access to all Premium Servers that we have in our server park plus the guarantee that you get also access to all servers we ad during your contract period. There will be no bandwidth limitation (then the technical limitation of the servers) and no forced disconnect.

You have also access to all protocols like Open VPN, PPTP and L2TP/IPSec.

You can auto-connect to a server next to your location. You can chose between to different modes, either “Focus on speed” or “Focus on security” and we connect you to a server that fits the best. Or you choose your server manually by choosing it from our server list.

3. Business VPN: Additional to the features of our Premium subscription you will get access to an extended server park with “Highspeed servers” and “Highsecurity servers”. These servers are especially configured for providing either a high connection speed (less crowded and fast connection) or high security (crowded and 256bit encryption).

We hope to make everything easier with that structure, and we’re looking forward to your feedback.

Right now we are also working on a iOS-App that allows you to establish a CyberGhost VPN connection through your Apple device and we have also an Android and Mac version on our roadmap.

We hope to launch all the above mentioned things till the summer. We will keep you informed and while we launch everything step by step.

Best regards

CEO and co-founder

From Today, We Offer You Two Different Login-Servers to Choose

Hey Ghosties! We are at the end of a busy week with a lot of improvements and we are still not too tired to make things even better. Shortly before the weekend, our heroic development team was able to finish an important step towards a complete new load balancing system that we have on our roadmap: we offer you from today two different login-servers to choose.

The first one is called “Primary Login Server” and the second one is called “Secondary Login Server”. The second one is still a beta-server and available for an alternative login to CyberGhost VPN.

As you can see, we are working a lot “behind the scenes” to pimp the whole network. The reason is a growth in user numbers in the last month. So we are optimizing right now two things: first the login stability and the connection speed on our servers.

The connection speed seems to be important for you. One of the results of our survey was that you guys like to have a faster connection more than a lot of other things (like new servers, more encryption etc.).

We already launched some improvements regarding the connection speed. The auto-login sends you now automatically to a server close to you. US-users to a US-Server, German-users to a German-server and so on… That provides a faster connection then sending you to a faraway server.

We will also add more free servers in all the locations where we are not represented right now with a free server.

Smartphone and Tablet Protection for Each and Every Single Server

Last year, we realized that while an increasing segment of population uses smartphones and tablets for checking the mail, searching for information or chatting with friends, oftenly while connected to a public Hotspot, these public internet access points aren’t secure, posing a threat to one’s personal data, like credit card numbers, passwords, adresses or IPs.

We adressed this problem by integrating PPTP technology, which makes it easier for you to secure your internet connection by using VPN on your android or iOS gadgets, without any configurations and settings needed. The first servers to allow a PPTP connection were the ones located in Germany, Romania, United States and the Netherlands.

And because this feature was a real success, more and more people demanding PPTP access to other servers as well, we managed to make it available for all of them. So starting from today, you are able to surf the internet safe and secure, knowing no boundaries wherever you are and no matter what server you choose to connect to.

New Servers in Iceland and Czech Republic

Hello Ghosties! We know you’re into novelties, so we will share some news with you. From today on, the range of servers you can choose to connect to became significantly wider with our new servers located in the Czech republic and Iceland. You have seven new IPs, five in Reykjavík, and two in Prague.

We must admit that it wasn’t easy for us to pick a location-we have dozens of ideas- but after long deliberations and thorough documentation, we’ve reached the conclusion that Iceland would make a great place for a new server.

Why? Because since a few years ago, Iceland gained a reputation as a Safe Harbour.. It all started in 2010, when the Iceland Parliament passed a worldwide unique law granting the journalists the largest possible freedom ever. Involved in its elaboration had been Julian Assange, carrier of the whistleblowing platform Wikileaks, and the ‚Icelandic Modern Media Iniative (IMMI) that came up with the idea in the first place. The law protects journalists and their sources among others from expensive law suites in favor to browbeat them, but also includes the establishing of server pools for civil rights activists worldwide to store their data safe and avoid repressive measures.

So connect to one of the servers and enjoy the freedom, privacy and security you deserve, without a worry in the world. And don’t forget to stay tuned, because we have more surprises in store, on the following days!

Introducing the Facelift of Our Website

We’re excited to announce that our new website is now available. It’s not a complete redesign but a small facelift which makes everything a bit more easy to use and better looking – we think…

There are no big changes in the content. We are planning to work on the info part of the site now and improve that part in the next two weeks step by step.

The biggest change we made and a really awesome new thing can be found on our “Server Overview”. We decided here for more transparency towards you, our users, and integrated some additional information about our service:

Host: Here you can see our hosting partner from whom we rented our servers.
Server: The new Server names are composed out of the real name of the location (for example “London”) of the server plus a Server-number “S” and a IP-number “I”. For example the server London-S02-I07 is then the second server in London with IP-address no. 7.
Type: Here you can see if a server is Free, Premium or VIP.
Users: Here you can see now the numbers of users online on each IP.
OpenVPN, PPTP: Shows the available protocol.
Proxy: Shows if a server can be used as a Proxy in our Free Proxy or iOS Privacy Browser.

Right now, we are working on a facelift for our Windows-Client. We plan on integrating the Server Overview also in there.

Hope you like the changes.

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