CyberGhost5 is now available in 5 additional languages

We are proud to announce that we have a major update: CyberGhost5 is now available in
5 additional languages: French, Italian, Romanian, Spanish, Polish. If you want to use the updated version of CyberGhost5 all you have to do is restart CyberGhost in order to install the new version 5.0.13.10.

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Line’s dead? Please change name server addresses!

Some users recently complained they can’t reach our homepage and in general report problems regarding addressing websites while surfing. Therefore we’d like to take the opportunity to inform you once again, that CyberGhost replaced the old name servers. They won’t be updated anymore and be shut down completely very soon.

Does it concern you? Depends. If you haven’t changed the address of your DNS server in the past manually to one of CyberGhost’s servers, you’re good to go and don’t have to read any further. Did you instead actually do changed the name servers, please update the addresses now.

These are the old, invalid  name servers

  • ·         ns1.cyberghostvpn.com 79.141.167.14
  • ·         ns2.cyberghostvpn.com 79.141.160.23
  • ns3.cyberghostvpn.com 67.221.255.31

These addresses need to be replaced with the following new ones as soon as possible (please note, that also a zero (‘0’) shows up, where before was none, e.g. ‘ns01’ instead ‘ns1’: Continue reading

Top 5 Hot Topics for CyberGhost5

It’s been 15 days since CyberGhost5 was officially launched on Google Plus Hangouts and we’ve enjoyed every bit of it.
It’s really rewarding to see that people around the world appreciate all the effort CyberGhost team has put into this new version. We’d like to thank all our users that support us and believe in privacy!

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What to do when you have speed problems?

Since speed is a hot topic for our users, we decided to write a post about this and explain how speed levels differ when using a VPN connection and when you are connected to a normal Internet connection.

When using a VPN connection, all data is divided into packets before being sent. These data packets are then encrypted with AES-256 bit. This is a complex and computationally intensive step. After the encryption, more control information is set before the data (Header), so due to additional information every packet is bigger as it originally was. This so-called “Overhead” is proportionally bigger, the more small packages are sent, since the control information have a fixed size regardless of the size of the original packets. For example, at CyberGhost (via OpenVPN) this takes approximately 50 bytes per packet (it varies depending on the setting for encryption, authentication etc.).

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The size of the data packets depends, among other things, on the following: over which servers are these sent and which packets size does the remote station accepts (MTU).
At the measurement of speed tests with active VPN connection is measured only how many user data can be transmitted over a period of time, therefore the above-mentioned Overhead is not measured.

So before you ask us why do you have small speed on your servers, it’s important to define „small“. Should you reach on all servers speeds less than 4 Mbit, although your internet connection can do far more (you can test this on speedtest.net), you may assume then there is a problem on your PC. To check this, please test the VPN connection with sufficiently different servers at different locations (at least 3). If the results are all over bad, it means there is a problem on your PC.

You can read all the explanation of the speed problems here, on our forum:
https://board.cyberghostvpn.com/cyberghost-vpn-english-boards/announcements/5290-what-to-do-when-you-have-speed-problems/.

We love feedback, so feel free to comment on the theme.

The new CyberGhost VPN: More power – less charges!

Permanent traffic flatrate for all CyberGhost VPN subscriptions

Right now, CyberGhost VPN is heading towards 2 Million users, getting more and more popular all over the world. The company started in 2004, in Germany, moved to Romania  in 2011 and right now, our customers are spread all over the world. While in the beginning most of them came from Germany, today the biggest user-group is from US, followed by Germany, France, the Russian Federation and UK, but also by Countries like Pakistan, India, Indonesia or the Philippines. We are glad that our users gave us the chance to develop from a local service provider to an international company with more than 20 employees (and still growing).

CyberGhost VPN is still dedicated to one thing: We want to provide you with the best VPN-service that is legally and technically possible. And for that we decided to say goodbye to some old limitations in our service and introduce some new features:

Traffic flat rate: CyberGhost VPN has no longer a traffic limitation for the free- or promo-subscriptions, or for the paid services. That’s true for all our new subscribers, but also for all our existing users. No matter if you are a Classic-, Premium-, Premium Plus- or a Promo-User, we keep the service unlimited. In the next days, you will receive updates of our client and the online user control panel where you will no longer find a traffic overview. Say bye bye to the traffic limit!

Bandwidth: We will increase the bandwidth for all our paid users and decrease it for our free users. The new limitation for the paid users is very easy to get because there will be no artificial limitation anymore. The limit is in future related to the internet connection speed of the user on the one hand and on the other hand on the uplink of our VPN servers. Regarding the uplink-speed, we will try to provide you with a minimum or rather an average speed of 6 Mbit/s on a regular Premium-Server.

In future, we give everybody the possibility to access the web safe and secure by offering our free service with a 1 Mbit/s-limitation – that is enough speed to surf the web and to see videos in a web-optimized format.

Server locations: We want to make things easy in the future. All our paid users will have access to all locations where we run servers plus the guarantee that all paid users get also access to all servers we add during their contract period. Premium Plus users will have additional access to an extended server park with high security servers. These servers are especially configured for providing a higher security level (for example a 256bit encryption).

Because of the fact that our existing VIP-servers as high speed-only servers make no sense any longer since all users have unlimited bandwidth and since we optimize all server on speed, we change all existing VIP-servers settings to the new high security-settings.

Premium users can auto-connect to a server next to their location or they choose their server manually by selecting it from our server list. Free users will have access to a basic server park and get automatically connected.

Protocols: Our free service provides a basic protection for a user on his PC, but does not provide a 360 degrees solution for someone’s digital life. That’s what we want to offer, along with our paid plans – protect our costumers wherever they are, regardless which device they use. All paid subscriptions contain the necessary protocols to protect our users on PCs, Mobile Phones, Tablets and so on. We support OpenVPN, L2TP/IPSec and PPTP.

On a Premium account you can connect to a single device at the same time, our Premium Plus subscriptions gives you the freedom to be online on up to 5 devices at the same time.

We decided also to leave out our Classic subscription and lower the prices for our updated Premium from 79,99 EUR to 49,99 EUR and our Premium Plus from 118,99 EUR to 79,99 EUR.

What happens with our old subscribers? Well, our existing users benefit from most of the changes. There will be no bandwidth and traffic limitation any longer. All paid users will get access to all our protocols like Open VPN, L2TP/IPSec and PPTP. Existing Premium Plus users will be updated to the new Premium Plus subscription.

We will gradually launch the changes until Friday and we are sure they will improve your whole internet-surfing experience.

 

Update from 08. February 2013:

So, if you ever thought about leveling up to a paid user, maybe now is the right time to do it. Click here to go to our purchase page.

Note: Also our existing Premium users will be updated to the new Premium subscription.

CyberGhost VPN now with L2TP/IPsec support

It’s January and the CyberGhost team tries its best to keep its New Year’s resolutions and offer you the best tool for guarding your privacy, freedom and security in the online environment. Recently we started adding new features and improving as much as possible the old ones, as I am sure you noticed these days.

After the facelift of the website, the new IPs and the implementation of PPTP to all the servers, it felt like there was still room for improvement. So, we really wondered what we could do this time to surprise you in a pleasant way, and after we gave it a thought, we came up with an idea.

We launched a new protocol L2TP/IPsec which uses the highest encryption, comes with a built-in support for PCs, mobile devices and tablets, and can be used along with Windows, iOS, Mac OS X, Android and Linux.

We hope you have a great time using it and we look forward to hearing your feedback along with new ideas and suggestions.

5 New Servers Added to The CyberGhost VPN Network

We have added 5 new servers in Phoenix, Arizona. Phoenix is the capital, and largest city, of the U.S. state of Arizona, as well as the sixth most populous city in the United States of America, and is also the most populous state capital in the United States.

Our paid users can easily connect to this location via our CyberGhost VPN client.

Note that Classic VPN subscribers can connect to 1 server, Premium VPN subscribers to 3 of them and Premium Plus VPN subscribers to all of them (4 normal + 1 VIP).

Have fun and stay tuned for more.

Click here for > Server Overview <