Along with the latest update of the CyberGhost service on Thursday, April 9th a change of the way to define server addresses for native protocols became effective. All users, who use CyberGhost with native protocols such as OpenVPN, L2TP, IPSec and PPTP and defined for that matter addresses in the old form, e.g. ‚de-l2tp.cyberghostvpn.com‘, or downloaded the OpenVPN configuration file from their account management page, are asked to renew the manual set addresses as described below and (in case of OpenVPN users) download the new OpenVPN configuration file.
Please note that the old convention loses functionality shortly after the update and you must exchange all your old server addresses, resp. exchange all your configuration files in the upcoming week. Otherwise you will not be able to connect to the CyberGhost network anymore, once the support for the old addresses will be terminated for good.
- Old address (example): de-l2tp.cyberghostvpn.com
- New address (example): 8-ro.cg-dialup.net
Please visit your Account Management and reconfigure all native protocol connections to get the new addresses and (in case of OpenVPN connections) download the latest configuration file. For that click in your account management on ‘My Devices’ and define protocol, operating system, country and the wanted server group (new feature, see below). Note that is it not enough to read the following details of the changes and then to figure out the new address by yourself. It is necessary that you let the address be generated, because it is in part based on your current plan and chosen server group.
Note down the new address and exchange your old in your VPN settings on your respective operating system.
OpenVPN users please download the new configuration file, available as a ZIP archive after configuring an OpenVPN connection, and copy the containing files to the respective folders on your system, overwriting the existing ones. Please note that the new OpenVPN configuration file contains all needed files pre-separated (not as before as one single file). Manual copying of single passages and creation of the respective files containing these passages is no longer necessary.
Change and advantages of the new type of address
Prefix: The first character of the new address is a number, divided by a short dash from the rest of the address. This number defines your current plan and the server group to be used, e. g.
The possibility to choose a server group is a new (optional) feature, available for certain countries. That way you can limit the group of servers to use to e.g. ‚Default servers‘ (available for all user groups, among them Special Edition users), or to ‚Premium‘ (not available for Special Edition user), or ‚NoSpy‘ server.
Country/location: The name of the country you want from the surf from stays the same way as it was before. The separation from the prefix is a dash, the separation from the following domain address is set by a dot.
Protocol type: The part of the address, which before defined the type of protocol to be used (xx-openvpn.cyberghostvpn.com, xx-l2tp.cyberghostvpn.com, xx-pptp.cyberghostvpn.com) is no longer needed, since now the proper protocol identification takes place automatically. That way you can easily switch the protocol to be used without having to change the server address.
Domain name: The old domain address (xx-xxx.cyberghostvpn.com) is replaced by a new one. This will help to circumvent VPN blockages, initiated by provider, who use VPN terms in a domain name as a helper to identify a VPN.
Here an example of an old server address, valid for L2TP and Germany as the server location …
… and another one of the new address type, valid for all supported protocols and which uses Germany as the server location (the prefix depends on the plan and chosen server group):
Some users like to define single servers in their configurations (instead of server groups), e. g. ‚erfurt-S01-I01.cyberghostvpn.com‘. The new rule also applies here, so the new address must follow the pattern ‚location.cg-dialup.net‘, e.g. ‘erfurt-S01-E01.cg-dialup.net’. However, again we want to point out that the usage of general location IDs is more advantageous than the usage of single servers. If a single server fails, goes offline, drops or will be shut down, your VPN will be disconnected. That won’t happen when using a server group, because here your connection will switch unrecognizable to a different server, if one is down.
The update took place on April, 9th, 2015, the old addresses will stay valid for around 10 days, so we recommend to exchange addresses as soon as possible to avoid connection problems.