Fake Leak: No, CyberGhost has NOT been hacked

Contrary to the claims of an unknown hacker group, initially issuing themselves as Anonymous hacker, no credit card information has been stolen from CyberGhost’s servers and published. The reason is obvious: CyberGhost itself handles no payments and therefore has no access to credentials or has any infrastructure to save it. Accordingly, the published list only contains a rather lame collection of expired serial numbers from past promotions …

At Christmas, a group of anonymous hackers filled the headlines, presenting a Sony hack and, later on, asserted via Twitter, to have hacked various companies and stolen their customer data, including UbiSoft, VCC, Brazzers, UFC TV, XBL Gamers, Twitch TV, Amazon, Hulu Plus, Dell, Walmart , EA Games, and, ultimately, CyberGhostVPN. Initially known as ‘Anonymous’, then as ‘Lizard Squad’, the group seemed to have access to different companies and collected a list of over 13,000 accounts on Amazon, Playstation, Xbox Live, Hulu Plus, Walmart and other retailers as well as entertainment and adult platforms. The list includes credit card numbers, security codes and expiration dates. As a little extra, the hacker also published a copy of the controversial Kim de Jong lampoon movie ’The Interview’.

AnonymousGlobo_Twitter

Of course we can’t say anything about the truth of the allegations regarding the other affected companies, this is still to be reviewed, but as far as CyberGhost is concerned, we can give the all clear. CyberGhost itself does not accept payments and therefore has no data collection of credentials or else. In fact CyberGhost relies for payment processing on the e-commerce company cleverbridge – whose name is not on the list.

So what exactly has being published then, if not credit card data? Well, a series of expired serial numbers for CyberGhost subscriptions, grabbed at earlier campaigns and other promotions, plus some occasional license keys from recent actions (which were disabled during the last few days). So the purpose of the publication is rather unknown; it neither proves the existence of a vulnerability nor does it benefit someone.

AnonymousGlobo_List

Maintenance Work in October, 2014

Certain system updates make it necessary to interrupt any ongoing service and start the system anew. This affects all servers and requires the respective hardware to disrupt all operations. At the time existing connections will be terminated automatically.

The following list provides information about which servers are updated on what days at what time. The off time will be between 5 and 10 minutes. Those who don’t want to wait until maintenance is finished are asked to please use a different server.

Thank you for your understanding. We apologize for any inconvenience.

Server name

Planned Downtime

Amsterdam-S01 Monday, 13th of October, 8 AM CET
Amsterdam-S02 Monday, 13th of October, 8 AM CET
Amsterdam-S03 Monday, 13th of October, 8 AM CET
Amsterdam-S04 Monday, 13th of October, 8 AM CET
Amsterdam-S05 Tuesday, 14th of October, 8 AM CET
Amsterdam-S06 Tuesday, 14th of October, 8 AM CET
Amsterdam-S07 Tuesday, 14th of October, 8 AM CET
Amsterdam-S08 Tuesday, 14th of October, 8 AM CET
Amsterdam-S09 Wednesday, 15th of October, 8 AM CET
Amsterdam-S10 Wednesday, 15th of October, 8 AM CET
Amsterdam-S011 Wednesday, 15th of October, 8 AM CET
Atlanta-S01 Monday, 13th of October, 3 PM CET
Bukarest-S01 Monday, 13th of October, 8 AM CET
Bukarest-S02 Monday, 13th of October, 8 AM CET
Bukarest-S03 Monday, 13th of October, 8 AM CET
Bukarest-S04 Tuesday, 14th of October, 8 AM CET
Bukarest-S05 Tuesday, 14th of October, 8 AM CET
Bukarest-S06 Tuesday, 14th of October, 8 AM CET
Bukarest-S07 Tuesday, 14th of October, 8 AM CET
Chikago-S01 Monday, 13th of October, 3 PM CET
Copenhagen-S01 Monday, 13th of October, 8 AM CET
Dallas-S01 Tuesday, 14th of October, 3 PM CET
Dublin-S01 Monday, 13th of October, 8 AM CET
Erfurt-S01 Tuesday, 14th of October, 8 AM CET
Erfurt-S02 Tuesday, 14th of October, 8 AM CET
Erfurt-S03 Tuesday, 14th of October, 8 AM CET
Erfurt-S04 Wednesday, 15th of October, 8 AM CET
Erfurt-S05 Wednesday, 15th of October, 8 AM CET
Espoo-S01 Wednesday, 15th of October, 8 AM CET
Frankfurt-S01 Monday, 13th of October, 8 AM CET
Frankfurt-S02 Monday, 13th of October, 8 AM CET
Frankfurt-S03 Tuesday, 14th of October, 8 AM CET
Frankfurt-S04 Tuesday, 14th of October, 8 AM CET
Frankfurt-S05 Tuesday, 14th of October, 8 AM CET
Graz-S01 Monday, 13th of October, 8 AM CET
Hamburg-S01 Monday, 13th of October, 8 AM CET
Hamburg-S02 Monday, 13th of October, 8 AM CET
Hamburg-S03 Tuesday, 14th of October, 8 AM CET
Hamburg-S04 Tuesday, 14th of October, 8 AM CET
Hamburg-S05 Tuesday, 14th of October, 8 AM CET
HongKong-S01 Tuesday, 14th of October, 1 AM CET
Kansas-S01 Tuesday, 14th of October, 3 PM CET
Kiev-S01 Tuesday, 14th of October, 8 AM CET
Laval-S01 Tuesday, 14th of October, 3 PM CET
London-S01 Monday, 13th of October, 8 AM CET
London-S02 Monday, 13th of October, 8 AM CET
London-S03 Monday, 13th of October, 8 AM CET
London-S04 Tuesday, 14. Oktober, 08:00 Uhr CET
London-S05 Tuesday, 14. Oktober, 08:00 Uhr CET
London-S06 Wednesday, 15. Oktober, 08:00 Uhr CET
London-S07 Wednesday, 15. Oktober, 08:00 Uhr CET
LosAngeles-S01 Tuesday, 14th of October, 3 PM CET
LosAngeles-S02 Wednesday, 15th of October, 3 PM CET
Luxembourg-S01 Monday, 13th of October, 8 AM CET
Lyngby-S01 Tuesday, 14th of October, 8 AM CET
Madrid-S01 Monday, 13th of October, 8 AM CET
Miami-S01 Wednesday, 15th of October, 3 PM CET
Milano-S01 Wednesday, 15th of October, 8 AM CET
Montreal-S01 Wednesday, 15th of October, 3 PM CET
Moscow-S01 Wednesday, 15th of October, 8 AM CET
NewYork-S01 Monday, 13th of October, 3 PM CET
NewYork-S02 Monday, 13th of October, 3 PM CET
NewYork-S03 Monday, 13th of October, 3 PM CET
NewYork-S04 Tuesday, 14th of October, 3 PM CET
NewYork-S05 Tuesday, 14th of October, 3 PM CET
NewYork-S06 Tuesday, 14th of October, 3 PM CET
NewYork-S07 Tuesday, 14th of October, 3 PM CET
NewYork-S08 Wednesday, 15th of October, 3 PM CET
NewYork-S09 Wednesday, 15th of October, 3 PM CET
NewYork-S10 Wednesday, 15th of October, 3 PM CET
Oslo-S01 Monday, 13th of October, 8 AM CET
Oslo-S02 Tuesday, 14th of October, 8 AM CET
Paris-S01 Monday, 13th of October, 8 AM CET
Paris-S02 Monday, 13th of October, 8 AM CET
Paris-S03 Tuesday, 14th of October, 8 AM CET
Prague-S01 Tuesday, 14th of October, 8 AM CET
Prague-S02 Tuesday, 14th of October, 8 AM CET
Prague-S03 Wednesday, 15th of October, 8 AM CET
Quebec-S01 Tuesday, 14th of October, 3 PM CET
Reykjavik-S01 Wednesday, 15th of October, 8 AM CET
Singapore-S01 Monday, 13th of October, 1 AM CET
Stockholm-S01 Tuesday, 14th of October, 8 AM CET
Tampa-S01 Tuesday, 14th of October, 3 PM CET
Toronto-S01 Wednesday, 15th of October, 3 PM CET
Warsaw-S01 Monday, 13th of October, 8 AM CET
Warsaw-S02 Tuesday, 14th of October, 8 AM CET
Washington-S01 Wednesday, 15th of October, 3 PM CET
Washington-S02 Wednesday, 15th of October, 3 PM CET
Zurich-S01 Monday, 13th of October, 8 AM CET
Zurich-S02 Monday, 13th of October, 8 AM CET
Zurich-S03 Tuesday, 14th of October, 8 AM CET
Zurich-S04 Tuesday, 14th of October, 8 AM CET
Zurich-S05 Tuesday, 14th of October, 8 AM CET
Zurich-S06 Tuesday, 14th of October, 8 AM CET

 

Maintenance Work in June, 2014

Certain system updates make it necessary to interrupt any ongoing service and start the system anew. This affects all servers and requires the respective hardware to disrupt all operations. At the time existing connections will be terminated automatically.

The following list provides information about which servers are updated on what days at what time. The off time will be between 5 and 10 minutes. Those who don’t want to wait for the time to pass are asked to please use a different server.

Thank you for your understanding. We apologize for any inconvenience.

Server name

Planned Downtime

Amsterdam-S01 Monday, June, 16th, 08:00 AM CET
Amsterdam-S02 Monday, June, 16th, 08:00 AM CET
Amsterdam-S03 Tuesday, June, 17th, 08:00 AM CET
Bukarest-S01 Monday, June, 16th, 08:00 AM CET
Bukarest-S02 Monday, June, 16th, 08:00 AM CET
Bukarest-S03 Monday, June, 16th, 08:00 AM CET
Bukarest-S04 Tuesday, June, 17th, 08:00 AM CET
Bukarest-S05 Tuesday, June, 17th, 08:00 AM CET
Bukarest-S06 Tuesday, June, 17th, 08:00 AM CET Continue reading

Torrents not welcomed? Why CyberGhost blocks P2P on US servers

Some CyberGhost users have expressed their disappointment that the use of torrents is blocked on U.S. and Russian servers, while other VPN providers don’t seem to have any problems regarding this matter. Although we are affected the same by the high number of copyright complaints that are filed on the basis of the Digital Millennium Copyright Act (DMCA), we obviously react differently. (Just an example: Regarding the CyberGhost transparency report, the amount of inquiries in 2013 reached an altitude of 2,175 individual requests worldwide and thus passes by all other complaints easily which don’t even reach triple digits.)

teacherThe extent to which the requests were justified or not, is beyond our knowledge. Nevertheless, we must respond to the complaints. But unlike other VPN providers, we disclaim any request regarding user data, so we had been regularly threatened by a raid or hardware seizure in the United States and Russia. To minimize the risk, we therefore took action and decided to block torrents on the problematic servers. The alternative had been to abandon every server in the USA and Russia, so therefore we choose the lesser evil, which is the blocking of torrents. 

This way no user will be compromised and the installed hardware can be used to surf and stream as before – while legal torrent uploads and downloads can be performed as usual on other servers in other countries (a non-P2P server is marked in the client’s server list). Of course, other VPN providers see this different. They do allow the use of torrents with no restrictions, but at the same time monitor their users, so that they can reveal their identities in case needed.

 

Heartbleed Bug: Change of SSL Certificates

The recent Internet meltdown, somehow trivialized called “Heartbleed”, keeps us all busy these days: You, trying to get a hand on updates for your worthy programs and operating systems, us with patching our servers (which we did by the way much faster than the news kept coming), and from Wednesday on with the replacement of the SSL certificates.

wickingerWe do our best to get this thing accomplished without you getting involved, but the next days we need your patience and benevolence when updating those parts of our infrastructure that can’t be worked on while online. Which means we have to take a few servers offline step by step, replace the certificates and push them back into life. If this happens, all users online on the respective servers will be cut off from CyberGhost for the time needed, which will be about 5, maximum 10 minutes. Please take this into account, especially if you use a native protocol with CyberGhost and not the client with its secure disconnection feature. We apologize deeply for any inconvenience – but, as we all know, safety comes first.

The replacement of the certificates will take place on two days, Wednesday, April 16th, and Thursday, April 17th, 2014. Please refer to the following schedule of servers being updated: Continue reading

Line’s dead? Please change name server addresses!

Some users recently complained they can’t reach our homepage and in general report problems regarding addressing websites while surfing. Therefore we’d like to take the opportunity to inform you once again, that CyberGhost replaced the old name servers. They won’t be updated anymore and be shut down completely very soon.

Does it concern you? Depends. If you haven’t changed the address of your DNS server in the past manually to one of CyberGhost’s servers, you’re good to go and don’t have to read any further. Did you instead actually do changed the name servers, please update the addresses now.

These are the old, invalid  name servers

  • ·         ns1.cyberghostvpn.com 79.141.167.14
  • ·         ns2.cyberghostvpn.com 79.141.160.23
  • ns3.cyberghostvpn.com 67.221.255.31

These addresses need to be replaced with the following new ones as soon as possible (please note, that also a zero (‘0’) shows up, where before was none, e.g. ‘ns01’ instead ‘ns1’: Continue reading

Important Security Update for iOS Users

All iPhone, iPad and iPod touch users should update their devices operating system as soon as possible to the latest version 7.0.6 to avoid serious security threats.

iPhone Continue reading